Shipping policy

SHIPPING POLICY — UnicWatches

Last Updated: June 2026

1. SHIPPING REGIONS

1.1 We Currently Ship To:

  • ✅ United Kingdom (all postcodes including remote areas)
  • ✅ Crown Dependencies (Isle of Man, Channel Islands) — additional costs apply
  • ⏳ Europe & International — coming soon

2. DELIVERY TIMES

2.1 Standard Shipping (UK Mainland)

Region Estimated Delivery Tracking Cost
England, Scotland, Wales 5–7 business days Yes (Royal Mail) £2.99
Northern Ireland 7–10 business days Yes £3.99
Remote Areas (Scottish Highlands, Islands) 10–14 business days Yes £4.99

2.2 Expedited Shipping (Coming Soon)

We plan to offer Next-Day and 2-3 Day delivery by Q3 2026.

2.3 Calculation of Delivery Time

Delivery times are calculated from when your order is dispatched, NOT from when you place the order.

Process:

  1. You place Order → We process (24 hours)
  2. We dispatch item → We send shipping notification
  3. Delivery window starts from dispatch date

Example: You order Monday, we dispatch Wednesday, delivery is 5–7 days from Wednesday = Sunday to Tuesday.

2.4 Business Days Only

Delivery timeframes exclude:

  • Weekends (Saturday & Sunday)
  • UK bank holidays
  • Christmas/New Year closures

3. DISPATCH

3.1 Dispatch Timeline

Order Placed Dispatch Date
Monday–Friday before 2 PM Same day
Friday after 2 PM Monday (next working day)
Weekend Monday (next working day)
Bank holiday Next working day

3.2 Dispatch Notification

When your order is dispatched:

  • You receive an email with tracking number
  • Tracking link is included (Royal Mail or carrier)
  • You can monitor progress online

3.3 Out of Stock

If an item is out of stock:

  • We notify you within 2 business days
  • Options: wait for restock, choose alternative, full refund
  • No shipping charge if you cancel due to stock unavailability

4. TRACKING

4.1 Tracking Number

Every Order includes a unique Royal Mail tracking number.

Tracking includes:

  • ✅ Real-time location updates
  • ✅ Estimated delivery date
  • ✅ Delivery confirmation photo
  • ✅ Ability to reschedule delivery

4.2 How to Track

  1. Check your dispatch email for tracking link
  2. Or visit royalmail.com and enter tracking number
  3. Or log into your account on UnicWatches.com (coming soon)

4.3 Tracking Updates

Royal Mail typically updates:

  • Dispatch from warehouse
  • In transit (several scans)
  • Out for delivery
  • Delivered (with photo)

5. DELIVERY OPTIONS

5.1 Standard Delivery

Delivery to your address via Royal Mail or Royal Mail partner.

  • What's included: Tracked delivery, proof of delivery
  • What's NOT included: Signature required (unless requested)
  • If not home: Left in safe place or collected from local office

5.2 Signature Required (Optional Add-On)

Available for additional £1.50 at checkout (coming soon).

Requires someone to sign for the package — useful for high-value items.

5.3 Collect from Post Office (Coming Soon)

Option to collect from local Post Office instead of home delivery.

6. DELAYS AND ISSUES

6.1 Delayed Delivery

If your package is delayed beyond the estimated date:

What we do:

  1. Monitor tracking and contact courier
  2. If delay >3 days: we notify you proactively
  3. Provide updates every 2 days until resolution
  4. Offer compensation (see 6.3)

Most common causes:

  • Weather delays
  • Courier backlogs (rare)
  • Incorrect address (you must contact us immediately)
  • International customs (not applicable for UK)

6.2 Lost Package

If tracking shows "In Transit" for >14 days without update:

  1. We file claim with Royal Mail
  2. Royal Mail investigates (typically 5–7 days)
  3. If not found within 14 days:
    • We issue full refund, OR
    • We send replacement at no cost (your choice)
  4. You keep the lost item if it eventually arrives

6.3 Compensation for Delays

If delivery is >7 days late:

  • £5 credit toward future purchase, OR
  • Partial refund (proportional to delay), OR
  • Full refund (if you want to cancel)

You choose which option.

7. DELIVERY ADDRESS

7.1 Accurate Address Required

You are responsible for providing a correct delivery address.

We are NOT liable if:

  • Package is delivered to address you provided (even if incomplete)
  • Address is incorrect or unclear
  • Address is incomplete (missing flat number, house name, etc.)

7.2 Changing Your Address

Before dispatch (within 24 hours): Email support@unicwatches.com with new address. We will reroute at no cost.

After dispatch: Contact Royal Mail directly with tracking number. They charge £2–5 for redirection.

7.3 Delivery Instructions

At checkout, you can provide delivery instructions:

  • "Leave in porch"
  • "Leave with neighbor"
  • "Leave in safe place"
  • "Signature required"

Royal Mail will follow these instructions.

8. DELIVERY CONFIRMATION

8.1 What is Delivered

You will receive:

  • Packaging: Watch in protective box with UnicWatches branding
  • Contents: Watch, instruction booklet, UnicWatches welcome card
  • Proof of Delivery: Photo taken by courier (available via tracking)

8.2 If Package Appears Damaged

Upon receipt:

  1. Photo the outside of package
  2. Email photos to support@unicwatches.com within 24 hours
  3. We will investigate
  4. If contents are damaged: full replacement at no cost
  5. You may not need to return the damaged item

9. INTERNATIONAL SHIPPING

9.1 Currently Not Available

We currently ship to UK only.

9.2 Coming Soon

We plan to offer:

  • EU shipping (2026 Q3)
  • USA shipping (2026 Q4)
  • Worldwide shipping (2026 Q4+)

Sign up for updates at our Site.

9.3 When Available

International shipping will include:

  • Flat rate or calculated shipping
  • All customs duties and VAT prepaid (no surprise costs)
  • Full tracking and insurance
  • 14–21 day delivery typical

10. SPECIAL CIRCUMSTANCES

10.1 Seasonal Delays (Christmas)

During December:

  • Delivery times may extend by 3–5 days
  • Dispatch may be delayed due to high volume
  • We recommend ordering by December 15th for Christmas delivery

We provide updates regularly during busy periods.

10.2 Weather Events

During snow, flooding, or severe weather:

  • Courier may pause deliveries for safety
  • We will notify you if delays expected
  • Delivery window extends automatically (no charge)

10.3 Royal Mail Strikes

If Royal Mail strikes or service disruptions occur:

  • We notify customers immediately
  • Alternative couriers used if available
  • Delays are not your fault or ours (act of God)

11. SHIPPING COSTS

11.1 Shipping Charges

Destination Cost Included
UK Mainland £2.99 Tracking, Royal Mail Special Delivery
Northern Ireland £3.99 Tracking, Royal Mail Special Delivery
Remote Areas £4.99 Tracking, Royal Mail Special Delivery

11.2 Free Shipping Thresholds (Coming Soon)

We plan to offer free shipping on orders >£50 starting Q3 2026.

11.3 Multiple Items

Multiple items ship in one package.

  • Shipping cost: Same (no additional charge per item)
  • Weight limit: We may split if weight >2kg (rare for watches)

12. INSURANCE AND LIABILITY

12.1 What We Cover

We are responsible for:

  • Delivery to correct address
  • Damage during shipping (we claim from courier)
  • Non-delivery (we reship or refund)

12.2 What We Don't Cover

We are NOT liable for:

  • Theft after delivery (if left in unsecure location)
  • Damage after delivery is confirmed
  • Loss after you sign/confirm receipt
  • Acts of God (earthquakes, extreme weather, etc.)

12.3 Optional Insurance (Coming Soon)

For high-value orders (>£200), you can add optional insurance:

  • Cost: 2% of order value
  • Coverage: Up to £500
  • Claim process: Simple, no deductible

13. RETURNS SHIPPING

See our separate Returns & Refunds Policy for details on return shipping costs.

Typically:

  • Returning an unwanted item: You pay return shipping (£3–8)
  • Faulty/damaged item: We pay return shipping (free return label provided)

14. CUSTOMS AND TAXES (UK Only)

14.1 VAT

All prices shown include UK VAT (20% where applicable).

No additional taxes on UK deliveries.

14.2 Northern Ireland

Northern Ireland is part of the UK for VAT purposes. Prices include VAT.

15. CONTACT US FOR SHIPPING

Shipping questions?

Email: support@unicwatches.com

Include:

  • Order number
  • Question or issue
  • Screenshots if tracking issue

Response time: 2 business days

16. WHAT HAPPENS AFTER DELIVERY

16.1 Your Responsibilities

After receiving your order:

  • Inspect for damage within 24 hours
  • Check contents are complete
  • Report issues immediately if found

16.2 If There's a Problem

Contact us within 7 days of delivery if:

  • Item is damaged
  • Item is faulty
  • Item is missing
  • You received wrong item

We will resolve quickly (replacement or refund).

© 2026 UnicWatches. All rights reserved.