Refund policy

RETURNS AND REFUNDS POLICY — UnicWatches

Last Updated: June 2026

1. YOUR CONSUMER RIGHTS (UK Law)

Under the Consumer Rights Act 2015, you have the right to:

Return items within 14 days of delivery
Receive a full refund if goods are not as described or faulty
Receive compensation for non-delivery or significant delays

This is a legal right and cannot be removed or limited.

2. RETURNS WINDOW

2.1 Standard Return Period

You have 14 calendar days from the date of delivery to return an unwanted item.

The 14-day period runs from the day AFTER you receive your Order (not from when you ordered).

2.2 Faulty or Damaged Goods

If your watch arrives faulty or damaged, you can return it at any time (not limited to 14 days).

2.3 Incorrect Items

If you received the wrong item, you can return it within 14 days at no cost to you.

3. RETURN CONDITIONS

3.1 What CAN Be Returned

✅ Returnable:

Unwanted watches in original condition
Watches with defects or faults
Damaged items
Incorrect items sent by us

3.2 What CANNOT Be Returned

❌ Non-Returnable:

Items used beyond inspection (e.g., worn regularly, scratched by you)
Items without original packaging (unless damaged by us)
Items with tampering or modification
Items where you've removed or altered serial numbers
Custom-engraved products (if applicable)
Sale/clearance items (if explicitly marked)

3.3 "Inspection" vs. "Use"

We allow reasonable inspection. This means:

✅ Trying on the watch briefly
✅ Checking it works
✅ Examining for defects

This is NOT the same as:

❌ Wearing regularly
❌ Exposing to water (beyond water resistance test)
❌ Scratching or damaging the watch
❌ Removing protective plastic

4. HOW TO INITIATE A RETURN

Step 1: Contact Us

Email us at support@unicwatches.com with:

Your Order number
Item name and reason for return
Ideally, a photo of the item in its original condition

Step 2: Return Approval

We will review your request within 2 business days and:

Approve the return, OR
Request additional information, OR
Decline if conditions not met

Step 3: Receive Return Address

Once approved, we will email you:

Return address
Pre-paid return label (if applicable)
RMA number (Return Merchandise Authorization)

Step 4: Ship the Item Back

Pack the watch securely with:

Original packaging (if possible)
All accessories included
RMA number on the parcel

Important: Use tracked shipping. We are not liable for lost returns.

Step 5: Receive Your Refund

Once we receive and inspect your return:

We verify the item meets return conditions
If approved, we process your refund within 14 days
You receive a confirmation email

5. REFUND AMOUNTS

5.1 Full Refund

You receive a full refund of the purchase price if:

Item is in original condition
All packaging is intact
No signs of use beyond inspection

Refund includes: Purchase price + VAT

Refund excludes: Original outbound shipping (if you ordered and changed your mind)

5.2 Partial Refund

We may issue a partial refund if:

Item shows signs of use beyond inspection
Packaging is damaged by you
Accessories are missing

Deduction is proportional to the condition (typically 10–50% reduction).

5.3 No Refund

We will not refund if:

Item clearly shows heavy use
Damage is obvious and caused by you
Original packaging is destroyed
Return is outside 14-day window (except faulty items)

6. RETURN SHIPPING

6.1 Who Pays for Return Shipping?

Situation	Who Pays
Your choice to return (unwanted item)	You pay (£3–8 typically)
Item faulty or damaged by us	We pay (full refund + return label provided)
Wrong item sent	We pay (full refund + return label provided)
Non-delivery	We pay for replacement or refund

6.2 How to Ship

Use tracked shipping (Royal Mail Special Delivery, Parcelforce, DPD, etc.).

Do not use untracked shipping. We cannot confirm receipt and you won't receive a refund.

7. FAULTY OR DAMAGED ITEMS

7.1 What Qualifies as Faulty?

✅ Faulty:

Movement doesn't work
Hands stuck or moving incorrectly
Strap broken or defective
Dial damaged or discolored
Crystal (glass) cracked or cloudy
Water resistance compromised (leaking)
Received with manufacturing defects

7.2 What is NOT Faulty

❌ Not Faulty (normal wear):

Minor scratches from normal use
Small dust inside crystal (common in mechanical watches)
Strap showing signs of wear
Minor discoloration from exposure
Battery dead (we advise checking battery in first week)

7.3 How to Report a Fault

Within 14 days of delivery:

Email support@unicwatches.com
Include Order number and photos/video
Describe the fault clearly
We respond within 2 business days

After 14 days: You can still claim if you can prove the fault existed at time of delivery (burden of proof is on you).

7.4 Faulty Item Resolution

Options:

Replacement: We send a replacement at no cost (including return label)
Repair: We repair the watch (if possible) at no cost
Refund: We issue full refund (including return shipping)

You choose which option.

8. WARRANTY

8.1 12-Month Warranty

Every watch comes with a 12-month warranty against manufacturing defects.

This covers:

Movement defects
Strap failures
Crystal damage from normal use
Water resistance failures

8.2 Warranty Does NOT Cover

Scratches or cosmetic damage
Water damage (abuse of water resistance)
Battery replacement
Battery drain
Modifications by you
Normal wear and tear

8.3 How to Claim Warranty

Contact us within 12 months of purchase
Provide proof of purchase
Describe the issue
Send photos/video
We repair or replace at no cost

9. EXCHANGES

9.1 Exchanging for Different Size/Color

If you'd like a different size or color:

Within 14 days: Contact us, follow return process, and order the new item
After 14 days: You can order a new item, but the original doesn't qualify for refund

9.2 Exchange Costs

If returning for a different item:

You pay return shipping (£3–8)
We pay replacement shipping (if new item)
No additional cost if items are same price

10. REFUND METHOD AND TIMING

10.1 How You Get Your Refund

Payment Method	Refund Method	Timeline
Debit/Credit Card	Back to card	5–10 business days
PayPal	To PayPal account	2–5 business days
Apple Pay/Google Pay	To original payment source	5–10 business days

Refund timings are from when we process the refund, not when you receive it. Your bank may take additional days.

10.2 Refund Timeline

Event	Timeframe
You initiate return	Day 0
We receive your return	Days 5–15 (depending on shipping)
We inspect the item	Within 5 business days
Refund processed	Within 14 days of receiving item
Money in your account	5–10 more business days

Total time: Typically 3–4 weeks from initiating return to receiving refund.

11. NON-DELIVERY

11.1 Order Not Received

If you don't receive your order:

Wait 15 days from delivery date estimate
Contact us at support@unicwatches.com with Order number
We will:
- Check tracking with courier
- Wait 5 days for courier to locate
- If not found: issue full refund or replacement (your choice)

11.2 Refund if Non-Delivery

Full refund including original shipping costs.

12. LOST OR DAMAGED RETURNS

12.1 If Your Return is Lost

If you return an item via tracked shipping and it's lost:

You must file a claim with the courier
Claim must be filed within 30 days of shipping
We will cooperate and provide proof of shipment
If claim successful: courier refunds you
Once you receive refund from courier, we refund you as well

12.2 We Don't Accept Untracked Returns

We cannot be responsible for untracked mail. Use Royal Mail Special Delivery, Parcelforce, DPD, or similar tracked services.

13. SPECIAL CIRCUMSTANCES

13.1 Defective Upon Receipt

If the watch arrives completely non-functional:

Full refund including return shipping (we pay)
No inspection needed — clear manufacturing fault
You keep the watch (no need to return)

13.2 Water Damage (Beyond Specs)

If water got inside despite stated water resistance:

Full refund or replacement (warranty covers this)
We investigate supplier for defect
Provide evidence (photos of interior water)

13.3 Incorrect Specifications

If the watch doesn't match the description (e.g., listed as automatic but is quartz):

Full refund without return condition requirements
This violates Consumer Rights Act (not as described)

14. DISPUTES AND COMPLAINTS

14.1 Unhappy With Refund Decision?

If we decline your return and you disagree:

Reply to our email with additional information
We review and respond within 5 business days
Still unhappy? Escalate to Fundador

14.2 Chargeback/Payment Dispute

If you initiate a chargeback without contacting us first:

We may decline future returns
We may suspend your account
This is flagged to payment processors

Always contact us first. We're typically faster and easier than chargebacks.

15. GOODS NOT ACCEPTED FOR RETURN

We will refuse returns if:

❌ Item is outside 14-day window and not faulty
❌ Item shows heavy use or damage by you
❌ Original packaging is destroyed
❌ Accessories are missing and you can't explain why
❌ Item was purchased as "final sale" (clearly marked)

16. CONTACT US FOR RETURNS

Email: support@unicwatches.com

Include:

Order number
Item name
Reason for return
Photos (if returning for quality)
Preferred outcome (refund/replacement/repair)

Response time: 2 business days

17. YOUR LEGAL RIGHTS

This Returns Policy does not restrict your statutory rights under the Consumer Rights Act 2015.

You can always:

Claim for goods not as described
Claim for goods that are faulty
Reject goods within a reasonable time
Receive compensation for non-delivery or significant delays

For consumer complaints: Contact Citizens Advice Consumer Service (citizensadvice.org.uk) or your local authority Trading Standards.