Privacy policy

PRIVACY POLICY — UnicWatches

Last Updated: June 2026

1. INTRODUCTION

UnicWatches ("we," "us," "our") values your privacy. This Privacy Policy explains how we collect, use, protect, and process your personal data.

This policy applies to all customers who use UnicWatches.com and purchase our products.

Legal Basis: UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. DATA CONTROLLER

Company: UnicWatches
Registered Address: [Your Address]
Email: support@unicwatches.com
Telephone: [Your Phone]
Data Protection Officer: [Your Name] (or "To be confirmed")

3. WHAT PERSONAL DATA WE COLLECT

3.1 Data You Provide Directly

When you place an Order or interact with our Site, we collect:

Data Category	Examples	Why We Collect
Contact Information	Name, email, phone number	Order fulfillment, communication
Address Information	Delivery address, billing address	Shipping, fraud prevention
Payment Information	Card details, PayPal account	Processing payments
Account Information	Username, password, preferences	Account management
Communication	Messages, support tickets	Customer service
Preferences	Newsletter opt-in, product interests	Marketing (with consent)

3.2 Data Collected Automatically

When you visit our Site, we automatically collect:

Data Type	Method	Why We Collect
IP Address	Server logs	Security, fraud detection
Device Information	Browser, OS, device type	Site optimization
Browsing Behavior	Pages visited, time spent	Analytics, UX improvement
Cookies	Session tracking	Site functionality, analytics
Location Data	Approximate location from IP	Localization, legal compliance

3.3 Data from Third Parties

We may receive personal data from:

Payment processors (confirming transactions)
Couriers (delivery status)
Fraud detection services
Google Analytics

4. LEGAL BASIS FOR PROCESSING

We process your data under these legal bases (UK GDPR Article 6):

Purpose	Legal Basis	Data Types
Order Fulfillment	Contract	Contact, address, payment
Payment Processing	Contract	Payment information
Fraud Prevention	Legitimate Interest	IP address, device info, order patterns
Customer Service	Contract	Communications, account info
Analytics	Legitimate Interest	Browsing behavior, cookies
Marketing (if opted-in)	Consent	Email, preferences
Legal Compliance	Legal Obligation	All data (record-keeping)
System Security	Legitimate Interest	IP address, device info

5. HOW WE USE YOUR DATA

5.1 Order Fulfillment

Processing your purchase
Arranging delivery
Sending order updates
Handling returns/refunds
Providing customer support

5.2 Communication

Responding to inquiries
Sending confirmation emails
Notifying you of shipping status
Alerting you to account changes

5.3 Marketing

Sending promotional emails (only with consent)
Recommending new products
Informing about special offers

You can unsubscribe from marketing at any time by clicking "Unsubscribe" in any email or contacting us.

5.4 Analytics and Improvement

Analyzing Site usage
Improving user experience
Developing new features
Monitoring Site performance

5.5 Fraud Prevention and Security

Detecting fraudulent transactions
Preventing unauthorized access
Protecting against payment disputes
Complying with AML/KYC regulations

5.6 Legal and Regulatory Compliance

Fulfilling legal obligations
Responding to regulatory requests
Defending against legal claims

6. DATA RETENTION

We retain personal data only as long as necessary:

Data Type	Retention Period	Reason
Order/Payment Data	7 years	UK tax and accounting requirements
Customer Communications	2 years	Customer service, dispute resolution
Email Marketing	Until unsubscribe	Consent-based, revocable
Browsing/Analytics	13 months	Google Analytics default retention
Account Data	Until deletion request	Ongoing account management

7. SHARING YOUR DATA

We only share data with trusted partners and only when necessary:

7.1 Service Providers

We share data with:

Provider	Data Shared	Purpose
Shopify (hosting platform)	All customer data	Site hosting, payment processing
Payment Processors	Payment information	Processing card/PayPal payments
Couriers (Royal Mail, DPD, etc.)	Name, address, phone	Shipping and tracking
Email Service	Email address	Sending order confirmations
Fraud Detection Service	Transaction data	Preventing fraud
Google Analytics	Anonymized browsing data	Site analytics
Meta Pixel (if using ads)	Event data	Tracking conversions

All providers are bound by Data Processing Agreements (DPAs) requiring them to protect your data.

7.2 We Do NOT Sell Your Data

We never sell, rent, or share your personal data with third parties for their marketing purposes.

7.3 Legal Obligations

We may share data if required by:

Law enforcement or court orders
Regulatory authorities
Prevention of fraud or crime
Protection of rights and safety

8. YOUR RIGHTS UNDER UK GDPR

8.1 Right to Access

You have the right to request a copy of all personal data we hold about you.

How to request: Email support@unicwatches.com with "Data Access Request"
Timeframe: We respond within 30 calendar days
Cost: Free (one request per year)

8.2 Right to Rectification

You can request correction of inaccurate data.

How: Email us with corrected information
Timeframe: 30 days

8.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your data in certain circumstances.

Conditions: Data no longer needed, no legal obligation to retain, or consent withdrawn
Exceptions: We may retain data if legally required (e.g., tax records)
Timeframe: 30 days

8.4 Right to Restrict Processing

You can request we limit how we use your data (e.g., during a dispute).

Effect: We will store but not process your data
Timeframe: 30 days

8.5 Right to Data Portability

You can request your data in a portable format (e.g., CSV).

Format: Machine-readable format
Timeframe: 30 days

8.6 Right to Object

You can object to processing for marketing or analytics purposes.

Marketing: Click "Unsubscribe" in any email
Timeframe: Immediate effect for marketing; 30 days for others

8.7 Right to Withdraw Consent

If you consented to processing (e.g., marketing emails), you can withdraw at any time.

Method: Email or click unsubscribe link
Effect: Immediate

8.8 Automated Decision-Making

We do not make decisions about you based solely on automated processing (e.g., algorithmic credit decisions).

9. INTERNATIONAL DATA TRANSFERS

9.1 Data within UK

All our servers and operations are based in the UK. Your data is processed locally.

9.2 International Transfers (if applicable)

If we transfer data outside the UK, we only do so to countries with adequate data protection or via:

Standard Contractual Clauses (SCCs)
Binding Corporate Rules

10. DATA SECURITY

10.1 Security Measures

We protect your data using:

SSL/TLS Encryption: All data in transit is encrypted (HTTPS)
Access Controls: Only authorized staff can access data
Secure Storage: Data is stored in secure, firewalled servers
Regular Audits: We test security regularly
PCI DSS Compliance: Payment data meets Payment Card Industry standards

10.2 Data Breach Notification

If a breach occurs that poses risk to your rights and freedoms:

We notify you within 72 hours
We provide details of the breach and steps to protect yourself
We comply with all regulatory requirements

11. COOKIES AND TRACKING

11.1 What Are Cookies?

Cookies are small files stored on your device to remember information about you and your visit.

11.2 Cookies We Use

Cookie Name	Type	Purpose	Duration
Session ID	Essential	Keeps you logged in	Session
GDPR Consent	Essential	Remembers your cookie consent	12 months
Google Analytics	Analytics	Tracks site usage	13 months
Meta Pixel	Marketing	Tracks conversions (if ads enabled)	6 months
Shopping Cart	Functional	Remembers cart contents	Session

11.3 Cookie Consent

On first visit, you see a cookie banner. You can:

Accept All: Allow all cookies
Reject: Block non-essential cookies
Manage Preferences: Choose specific cookies

Essential cookies are always enabled (required for site function).

11.4 Disabling Cookies

You can disable cookies in your browser settings:

Chrome: Settings → Privacy → Cookies
Firefox: Preferences → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies

Note: Disabling cookies may affect Site functionality.

12. CHILDREN'S PRIVACY

Our Site is not intended for children under 13. We do not knowingly collect data from children.

If you believe we collected data from a child, please contact us immediately at support@unicwatches.com.

13. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

We recommend reviewing their privacy policies before providing data.

14. MARKETING AND COMMUNICATIONS

14.1 Email Marketing

We only send promotional emails if you:

Opt-in during checkout, or
Previously purchased and consent to marketing

14.2 Unsubscribe

To stop receiving marketing:

Click "Unsubscribe" at the bottom of any email, or
Email support@unicwatches.com with "Unsubscribe from Marketing"

We process unsubscribe requests within 10 business days.

14.3 Transactional Emails

We may send emails about:

Order confirmations
Shipping updates
Return notifications
Account changes

You cannot unsubscribe from these, as they're required for contract fulfillment.

15. CONTACT US / DATA PROTECTION REQUESTS

For questions about this Privacy Policy or to exercise your rights:

Email: support@unicwatches.com
Telephone: [Your Phone]
Address: [Your Address]

Response Time: We aim to respond to all inquiries within 10 business days.

16. DATA PROTECTION OFFICER

If you have concerns about our data practices or wish to file a complaint:

Contact: support@unicwatches.com (mark as "DPO Complaint")

If unsatisfied with our response, you can lodge a complaint with:

Information Commissioner's Office (ICO)

Website: ico.org.uk
Telephone: 0303 123 1113
Email: casework@ico.org.uk

17. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or applicable law.

When we make material changes:

We notify you via email
We display a prominent notice on our Site
We update the "Last Updated" date

Continued use of the Site indicates acceptance of updated policies.

18. CALIFORNIA PRIVACY NOTICE (if applicable)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for details.

Last Updated: June 2026